Uncle Bill's Pet Centers Return & Refund Policies

At Uncle Bill's Pet Centers, customer satisfaction is extremely important to us. We recognize that animal lovers and pet parents can lead busy lives. Uncle Bill's Pet Centers hopes to make your lives a little easier by making returns and refunds simple and effortless!


DRY GOODS: All Uncle Bill's Pet Centers' dry goods must be returned within 30 days after the initial purchase with the printed receipt, original product, and packaging; or within 30 days with the original product and packaging accompanied by an Uncle Bill's Extra Value Card Account where we may find the purchase receipt record. 

FRESHWATER FISH: Most Uncle Bill's Pet Centers' freshwater fish* are guaranteed for 7 days from purchase. A Credit voucher will be issued upon return of the deceased fish and receipt to the location of purchase. A 100% credit voucher will be given for fish purchased under $10.00. A 50% credit voucher will be issued for fish purchased over $10.00. 

*Piranhas, Arowanas, Discus, Angels, Koi, Rams, & Feeder Fish are excluded from the above return policy.

SALTWATER FISH & INVERTEBRATES: The majority of Uncle Bill's Pet Centers' saltwater fish and invertebrates are guaranteed for 24 hours from the time of purchase. A credit voucher will be issued upon return of the deceased fish and receipt to the location of purchase. Credit vouchers worth 50% of the purchase price will be issued for qualifying deceased fish and invertebrates within the guaranteed date.

R/O BOTTLES: Uncle Bill's Pet Centers' R/O bottle returns must be accompanied by the receipt and bottle; or purchased under an Uncle Bill's Extra Value Rewards account that the purchase can be verified through, along with the bottle. Once the bottle and payment type is verified, Uncle Bill's will issue a refund or credit voucher.

LIVE PETS: (Excludes puppies, kittens, and fish) Live pets purchased from Uncle Bill's Pet Centers are non-refundable. However, Uncle Bill's does offer a 7-day health guarantee from the date of purchase if food for the pet was also purchased on the date of the purchase of the pet. Feeder rodents are excluded from most cases of returns or store credit.  Restocking fees may or may not apply.  


~PUPPIES & KITTENS~
Uncle Bill's Pet Centers are committed to providing our customers with the healthiest pet quality puppies and kittens available and to provide the most accurate information on continued care for those pets. All Uncle Bill's Pet Center puppies and kittens receive regular care under the supervision of a licensed veterinarian.  All Uncle Bill's Pet Center puppies and kittens are up to date on initial vaccinations and worming (as appropriate for age and risk factors). As this puppy’s or kitten's new owner, you are now required to continue with follow up vaccinations, wormings and exams that are recommended by the veterinarian. You are also responsible for the costs necessary to complete those vaccinations, wormings and exams. No one can prevent every problem, so to insure your continued happiness with your new puppy or kitten, Uncle Bill's Pet Centers provides the following warranties:

Free Veterinary Examination for Puppies, Kittens, & Domestic Kittens:
To validate the puppy & kitten guarantees, Uncle Bill's Pet Center requires you to take your new puppy or kitten to one of our preferred animal care providers within TEN (10) days of the purchase date. Please call an approved veterinarian immediately to schedule your appointment unless prior arrangements are made with an Uncle Bill’s staff member. Failure to take your new puppy to one of our preferred animal care providers within the TEN (10) days voids the entire puppy guarantee. The initial exam will be at no cost to the purchaser.
Any and all tests, heartworm preventives, vaccinations and medications that are authorized by the purchaser are the sole responsibility of that purchaser. Uncle Bill's Pet Center is not responsible for charges incurred for these services. Should you be unable to make this exam, you must contact Uncle Bill's Pet Center prior to the expiration of the 10-day period.

Special Circumstances
Uncle Bill's Pet Center realizes that there are circumstances under which you may not be able to keep your new puppy or kitten, such as allergies, compatibility and/or housing restrictions. However, if you have other animals in the household, you acknowledge that there will be a period of time to acclimate a new member of the household and may not be instant love and take the time to appropriately introduce your new pet.  Because of these unforeseen circumstances, Uncle Bill's Pet Center will allow a puppy to be returned with the following fees to apply:
  • Notwithstanding any other provision, a customer may return a puppy for any reason within three (3) business days of the original sale. The puppy MUST be returned within 72 hours (three business days which includes Saturdays and Sundays as our business is open for those days) for a 10% (ten percent) Quarantine/ Administration Fee of the original purchase price.
  • Any cash refund will be issued to the purchaser by company check within fourteen (14) days of the transaction. Credit card refunds will be processed at the time of return.

Financed Returns
If you have FINANCED your puppy, kitten, and/or related products with a third party lender you will be required to PAY the above mentioned restocking fee PLUS any opened or used products with cash or credit card ONLY at the TIME of the return, with no exceptions. The restocking fee and opened or used products CANNOT be financed.
 

DOMESTIC KITTENS:  Limited 7 Day Health Guarantee
If during the first seven (7) days from the date of purchase your new domestic kitten should contract any viral or bacterial illness or disease, Uncle Bill's will, at our option:
1) Pay veterinary costs (approved in advance) necessary to restore your domestic kitten to good health, OR
2) Replace your domestic kitten within 60 days with another domestic kitten of equal value, OR
3) Refund a portion of the purchase price of the domestic kitten, as determined by Uncle Bill's Pet Center with its return.

If during the first seven (7) days from the date of purchase your new domestic kitten tests positive for an intestinal parasite (roundworms, hookworms, whipworms, giardia or coccidia), Uncle Bill's Pet Center will pay for up to two rounds of the appropriate deworming medications/treatments as provided by our veterinarians.

Limited 7 Day Congenital Birth Defects Warranty
If during the first seven (7) days from the date of purchase your new domestic kitten should be diagnosed with a debilitating congenital defect, Uncle Bill's Pet Center will, at our option:
1) At our discretion, pay veterinary costs, never to exceed the purchase price of the domestic kitten to correct the defect, if possible OR
2) Refund the purchase price of the domestic kitten OR
3) Replace the puppy or kitten with another domestic kitten of equal or lesser value.

Uncle Bill's Pet Center, upon consultation with our veterinarian, retains the right to determine the definition of “debilitating congenital defects”. In order for this warranty to be valid, a statement from a licensed veterinarian and any pertinent medical records must accompany any and all claims.
 

PUPPIES & NON-DOMESTIC (PURE OR DESIGNER BREED) KITTENS:  Limited 14 Day Health Guarantee 
If during the first fourteen (14) days from the date of purchase your new puppy or kitten should contract any viral or bacterial illness or disease, Uncle Bill's will, at our option:
1) Pay veterinary costs (approved in advance) necessary to restore your puppy or kitten to good health, OR
2) Replace your puppy or kitten within 60 days with another puppy or kitten of equal value, OR
3) Refund a portion of the purchase price of the puppy or kitten, as determined by Uncle Bill's Pet Center with its return.

If during the first fourteen (14) days from the date of purchase your new puppy or kitten tests positive for an intestinal parasite (roundworms, hookworms, whipworms, giardia or coccidia), Uncle Bill's Pet Center will pay for up to two rounds of the appropriate deworming medications/treatments as provided by our veterinarians.

Limited 2 Year Congenital Health Warranty

Notwithstanding any other provision, a customer may elect one of the options below under this section not later than two (2) years after the date of sale, if a licensed veterinarian states in writing that the dog possesses a congenital or hereditary condition that severely affects the health of the dog or requires either hospitalization or a non-elective surgical procedure; or has died of a congenital or hereditary condition. For purposed of this section, the veterinarian’s statement under this section MUST include:

  1. Customer’s name and address;
  2. A statement that the veterinarian examined the dog;
  3. The date or dates that the dog was examined;
  4. The breed and age of dog; if known;
  5. A statement that the dog has or had disease, illness, or congenital or hereditary condition; and
  6. The findings of the examination or necropsy, including any lab results or copies of the results.

For purposes of this section only, a customer who satisfies the fourteen (14) day or two (2) year requirements described immediately above, may elect to do the following:

  • If the dog is alive, retain the dog and be reimbursed for reasonable veterinary fees for diagnosis and treatment of the dog, not to exceed the purchase price of the dog.
  • If the dog is deceased, be reimbursed for the full purchase price of the dog; and reasonable veterinary fees associated with the diagnosis and treatment of the dog, not to exceed the purchase price of the dog.
Uncle Bill's Pet Center, upon consultation with our veterinarian, retains the right to determine the definition of “debilitating congenital defects”. In order for this warranty to be valid, a statement from a licensed veterinarian and any pertinent medical records must accompany any and all claims.

Limited 2 year Congenital Hip Dysplasia Warranty

If during the first year from the date of purchase your new puppy should be diagnosed as having debilitating hip dysplasia, Uncle Bill's Pet Center will, at our option:

1) At our discretion, pay veterinary costs, never to exceed the purchase price of the puppy, to correct the defect, if possible, OR

2) Refund the purchase price of the puppy, all registration papers for that puppy returned to Uncle Bill's Pet Center, OR

3) Replace the puppy with another puppy of equal or lesser value, all registration papers for that puppy returned to Uncle Bill's Pet Center

Uncle Bill's Pet Center, upon consultation with our veterinarian, retains the right to determine the definition of “debilitating hip dysplasia”. In order for this warranty to be valid, all claims must be accompanied by the x-rays of the hips specifically for evaluation of the hips, pertinent medical records and a written statement from a licensed veterinarian. Upon request, x-rays can be returned after our veterinarian has had a chance to evaluate them.

Entropion/Cherry Eye

Uncle Bill's Pet Center's Puppy Guarantee covers Entropion and/or Cherry Eye under the provisions of our limited 14-day health guarantee. Uncle Bill's Pet Center does not consider Entropion or Cherry Eye as congenital birth defects. However, certain breeds whose faces are flat, whose noses are short or breeds with facial skin folds are more likely to exhibit these conditions. These breeds include, but are not limited to, Bulldogs, Boston Terriers, Cavalier King Charles Spaniels, Cocker Spaniels, French Bulldogs, Pekingese, Pugs, Puggles and Shar Pei’s.

Hypoglycemia

Uncle Bill's Pet Center's Puppy Guarantee does not cover hypoglycemia since it is a condition brought on by factors that are beyond our (or the breeders') control. If your puppy goes through a hypoglycemic episode, we can help you through it, but Uncle Bill's is not responsible for any veterinary bills incurred due to it. Please call the store you purchased your pet through immediately if your puppy has not eaten or misses two meals.

Luxating Patellas

Not all cases of luxating patella’s (“loose kneecaps”) are considered to be a debilitating congenital defect. Additionally, many small breeds of dogs are more naturally inclined to exhibit luxating patella’s due to their body type (size, shape, breed conformation) and age. These breeds include but are not limited to Boston Terriers, Cavalier King Charles Spaniels, Cocker Spaniels, Chihuahuas, Italian Greyhounds, Maltese, Papillion’s, Pomeranians, Poodles and Yorkshire Terriers.

Uncle Bill's Pet Center, upon consultation with our veterinarian, retains the right to determine the definition of “debilitating luxating patella’s”. In order for this warranty to be valid, all claims must be accompanied by the X-rays of the knees (if taken) specifically for evaluation of the knees, pertinent medical records and a written statement from a licensed veterinarian. Upon request, X-rays can be returned after our veterinarian has had a chance to evaluate them.

Deciduous Teeth/Base Narrow Canines

Many small breeds of dogs are more naturally inclined to retain their deciduous (“baby”, “primary”) teeth. Due to the variability in age of deciduous tooth loss, Uncle Bill's Pet Center does not cover the cost of removal of these teeth. It is impossible to determine at 8-10 weeks of age if any malocclusions will create a debilitating issue. Uncle Bill’s veterinarian will NOT accept debilitating malocclusions if present when performing a pre purchase examination if believed to be a significant issue in the future.

Uncle Bill's Pet Center, upon consultation with our veterinarian, retains the right to determine the definition of “debilitating and significant malocclusion”. In order for this warranty to be valid, all claims must be accompanied by pertinent medical records and a written statement from a licensed veterinarian.
 

Companion Pets

Uncle Bill's Pet Center provides puppies and kittens solely for the purpose of a companion pet. There is no warranty expressed or implied that you will be able to use the puppy or kitten for breeding or showing purposes (including, but not limited to conforming to the height and weight of the breed standard). Provided parents weight is for reference only and does not guarantee the weight of your new puppy or kitten. You should not purchase a puppy or kitten from Uncle Bill's Pet Center if any of these uses are important to you. Due to concerns about pet overpopulation, and to be compliant with the latest state laws you will need to spay or neuter your pet when a licensed veterinarian specifies the best and safest time to do so.